Contact
Have a question or need help with an order? Here's how to reach us.
- Company
- Silk Road Fibers
(a division of JL Canvas Co.) - Address
- 22811 100th Avenue W, Suite C
Edmonds, WA 98020 - Phone
- 206-948-2345
- Orders
- orders@srforders.com
- Hours
- 9am–3pm PT, Monday, Tuesday, Wednesday, Friday
No office hours on Thursday, but leave a message and we'll get back to you Friday.
Common questions
About an existing order
For questions on an order you've already placed — status, backorders, need-by dates — check its detail page under Orders first (once signed in), or reach out using the contact info above and reference the order number.
Can't sign in?
If you've lost access to your account's email too and can't use the password reset link, contact us using the info above and we can help you regain access.